bigo Legal Notice
We at bigo operate an online entertainment platform available only where local law permits. This legal notice outlines our service availability, jurisdictional restrictions, and your responsibilities as a user. Our services are not available in all countries or regions; access depends on your location and applicable local regulations.
This notice clarifies that we do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that their access to and use of bigo comply with the laws of their own jurisdiction. We provide football betting, live dealer tables, slot games, and esports markets through our platform accessible via Android APK and iOS browsers, but only to users in supported areas.
By accessing bigo, you acknowledge that you have read and understood this legal notice and agree to comply with all applicable laws in your jurisdiction.
Service Availability and Jurisdiction
We at bigo provide our platform in supported jurisdictions only. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's laws.
If you access bigo from a location where our services are not permitted, we reserve the right to suspend or terminate your account. We cannot be held liable for any consequences arising from your access to our platform in an unsupported jurisdiction. Players in supported areas — including Jakarta, Surabaya, Bandung, Medan, and other qualifying locations — may access our platform subject to these terms and all applicable local regulations.
Account Eligibility and Age Verification
To open an account on bigo, you must meet the minimum age requirement in your jurisdiction and be legally capable of entering into binding agreements. During registration, we collect your name, identification number, and phone number for Know Your Customer (KYC) verification. This verification confirms your identity, age eligibility, and account ownership before your first deposit.
We reserve the right to request additional documentation at any time to verify your identity or investigate suspicious account activity. Providing false information during registration may result in immediate account termination and forfeiture of funds. If you are under the legal age to engage in gaming in your jurisdiction, you are prohibited from accessing bigo. Parents and guardians are responsible for preventing minors under their care from accessing our platform.
User Responsibility and Compliance
By accessing bigo, you confirm that:
- You are in a supported jurisdiction where our services are legally permitted
- You meet the minimum age and legal requirements in your jurisdiction
- You are accessing bigo for entertainment purposes and understand the inherent risk of loss
- You have read and accepted our Terms and Conditions and Privacy Policy
- You are solely responsible for verifying compliance with your local laws
- You will not use bigo for money laundering, fraud, or any illegal activity
We at bigo are not responsible for any consequences, legal or financial, arising from your access to or use of our platform in a jurisdiction where such access or use is prohibited or restricted. Violations of local gaming laws remain your sole responsibility.
Payment Methods and Financial Responsibility
We accept deposits through authorized payment partners including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. All funds deposited into your bigo account are your responsibility. We do not hold, invest, or lend your funds; we hold them in trust according to our banking agreements.
When you withdraw funds from bigo, money returns to the payment method from which you originally deposited. We process withdrawals subject to fraud verification and compliance checks. Withdrawal requests may be delayed if our team flags unusual account activity for investigation. During major holidays like Idul Fitri, Idul Adha, and Imlek, banking processing times may extend beyond standard windows — we provide advance notice of any delays.
Funds Are Your Responsibility
We at bigo hold your deposits in trust. You remain the beneficial owner of all funds in your account. Any losses incurred through gaming on our platform are your sole responsibility.
Data Privacy and Security
We collect personal data — including your name, national ID number, phone number, and banking details — to verify your identity and process payments. This data is encrypted and stored securely according to industry standards. Our full privacy practices are outlined in our Privacy Policy, which you should read before opening an account.
We do not share your personal data with third parties except as required to process payments or comply with legal obligations. We use encryption, two-factor authentication, and secure password storage to protect your account. However, no security system is impenetrable. You are responsible for maintaining the confidentiality of your login credentials and enabling two-factor authentication to further protect your account.
Limitation of Liability
To the extent permitted by law, bigo is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your access to or use of our platform, including but not limited to loss of funds, loss of data, or business interruption. We do not guarantee uninterrupted service; technical outages, maintenance windows, or system failures may occur.
We are not responsible for any consequences arising from your use of bigo in a jurisdiction where such use is prohibited or restricted. If you access our platform in violation of local law, all liability rests with you, and we cannot be held accountable for any legal or financial consequences.
Dispute Resolution and Contact
If you have a dispute with bigo regarding payments, account access, or game outcomes, contact our support team at the email address provided in your account settings. We investigate disputes in good faith and respond within a reasonable timeframe. Our decision on disputed matters is final unless local law provides you with further recourse.
For legal inquiries, complaints, or formal notice to bigo, use the contact information listed in our Terms and Conditions page. Any formal legal proceeding arising from your use of bigo shall be governed by the laws of the jurisdiction in which bigo operates, subject to applicable local consumer protections and gambling regulations.
Changes to This Notice
We at bigo reserve the right to modify this legal notice at any time. Changes take effect immediately upon posting to our site. Continued access to bigo after any modification constitutes your acceptance of the updated notice. We encourage you to review this notice regularly to stay informed of any changes.
Our Terms and Conditions, Privacy Policy, and other legal documents work together to govern your use of bigo. If any provision conflicts with applicable local law, that provision is severable, and the remainder remains in effect. Your access to and use of bigo is conditioned on your full acceptance of all applicable legal documents.