bigoPrivacy Policy

This page describes what we collect when you use bigo and how we keep that data protected. We take your privacy seriously and comply with Indonesian data protection standards. Our policy outlines what personal information we gather, how we use it, who has access to it, and what rights you have regarding your data.

When you register a bigo account, we collect your email address, phone number, and government-issued ID information as part of our Know Your Customer (KYC) verification process. This is mandatory for account security and regulatory compliance. We also collect information about your deposits, withdrawals, betting activity, and device details (IP address, browser type, operating system) to prevent fraud and improve our service.

We do not sell your personal data to third parties. We may share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet partners) only to the extent necessary to process your transactions, and with legal authorities only if required by law. The following sections detail our practices and your rights.

What Data We Collect at bigo

We collect several categories of information when you use bigo. First, account data: your email address, phone number, password (encrypted), and full name as shown on your government ID. Second, identity verification data: your ID number, date of birth, and address, collected once during KYC verification. Third, transaction data: details of your deposits, withdrawals, payment method used, and timestamps. Fourth, gaming data: which games you access, how long you play, and your betting activity. Fifth, technical data: your IP address, device type (Android or iOS), browser type, operating system version, and crash reports if our app encounters errors.

We collect this information through several means. When you register, you directly provide your email, phone, and password. During KYC, you upload or enter your ID details. Payment processors send us transaction confirmations. Our app or website logs your activity automatically through analytics and error-tracking services. Push notifications you enable generate a device token we store to send you alerts about new Monopoly Live tables or promotions during Idul Fitri or Idul Adha.

How We Use Your Data

We use bigo account data for several legitimate purposes. Primary purpose: to operate your account, process deposits and withdrawals, and settle bets. We cannot provide service without this data. Secondary purpose: fraud prevention and account security — we analyze login patterns, transaction frequency, and device consistency to detect unusual activity and protect you from unauthorized access. Tertiary purpose: compliance with Indonesian financial regulations — we retain transaction records to satisfy reporting obligations and support government audits.

We also use aggregated, anonymized data to improve our platform. We analyze which games are popular, identify technical performance issues, and refine our mobile app based on crash reports and user behavior patterns. We may send you service-related emails (password reset confirmations, withdrawal status updates) or promotional messages about new football betting markets on Liga 1 or live dealer table openings, but only with your consent.

Third-Party Access and Data Processors

We share your data only when necessary and only with carefully selected partners. Payment processors — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and our bank partners (mobile banking, local payment, online payment, e-wallet) — receive the minimum data needed to complete your transactions: your payment amount, account identifier, and transaction reference. They do not receive your gaming history or betting activity. Cloud infrastructure providers host our servers and may handle encrypted data, but under strict confidentiality agreements and our data protection guidelines.

Analytics and error-tracking vendors may receive anonymized technical data (device type, app version, crash logs) to help us optimize performance, but this data cannot identify you personally. We do not share personal data with marketing agencies or data brokers. Government authorities may request your data only through valid legal process (court order, warrant, or regulatory request); we will notify you of such requests unless legally prohibited from doing so.

Cookies and Tracking Technology

We use cookies to remember your login state so you don't need to re-enter credentials every time you visit bigo. We also use cookies to track your preferences (language, notification settings, dark mode toggle) and to prevent fraud by analyzing session consistency. These cookies are stored locally on your device; we do not share cookie data with third parties. On Android, our app uses similar local storage mechanisms for the same purposes. On iOS Safari, you can manage cookies through your browser settings.

We do not use cookies to track your activity across other websites. Our tracking is limited to bigo.bid. If you wish to disable cookies, you can adjust your browser settings or app preferences; however, some features (like staying logged in) may not function properly.

Data Retention and Deletion

We retain account registration data (email, phone, name, ID number) for as long as your account exists, plus one additional year after account closure for compliance and dispute resolution purposes. Transaction data (deposits, withdrawals, bets) is retained for a minimum of five years per Indonesian financial regulations. Gaming activity logs are retained for two years. Technical logs (IP addresses, device information) are retained for 90 days.

You can request deletion of your account and associated personal data by contacting our support team. We will close your account and delete personal data within 30 days, except where we are legally required to retain it (transaction records for regulatory compliance). Deletion does not apply to data we are obligated to keep for legal or compliance reasons.

Your Rights and Contact Information

You have the right to access your personal data. Request a copy of all data we hold about you by emailing our support team; we will provide it within 15 days. You have the right to correct inaccurate data — if your registered address or phone number is wrong, you can update it directly in your account settings. You have the right to request deletion of your data, subject to legal retention obligations. You have the right to opt out of marketing communications by unsubscribing from promotional emails or disabling push notifications in your app settings.

• To access your data: contact [email protected]
• To correct account information: update directly in your bigo account settings
• To request deletion: contact support with your request and account details
• To disable marketing communications: unsubscribe from email or adjust notification settings in your app
• For privacy concerns or complaints: email our data protection officer at [email protected]

We maintain a Data Protection Officer who oversees our privacy practices. If you have a complaint about how we handle your data, you may file a formal complaint with Indonesia's Personal Data Protection Authority. Services on bigo are available only where local law permits. Your use of bigo implies your acceptance of this privacy policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be announced via email to all active account holders and posted on bigo with a clear notice that the policy has been updated. Your continued use of bigo after such changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of how we protect your data.

This privacy policy was last updated in the current year and reflects our commitment to protecting your personal information while operating as an online gaming and sportsbook platform available where local law permits. If you have questions about our privacy practices or believe we have mishandled your data, reach out to our support team or Data Protection Officer.